Return & Refund Policy
This Return & Refund Policy applies to all purchases made on lordbogusid.com, operated by Guangzhou Gongqian Trading Co., Ltd.

We aim to ensure customer satisfaction while maintaining fair and transparent policies.

Eligibility for Returns

Due to the customized nature of many of our products, returns are subject to the following conditions:

lNon-customized products may be eligible for return within 7 days of delivery

lProducts must be unused, undamaged, and in original packaging

lCustomized or personalized products are non-refundable, unless there is a confirmed manufacturing defect

Damaged or Defective Items

If you receive an item that is defective or damaged during shipping, please contact us within 48 hours of delivery and provide clear photos or videos.

Once verified, we will offer one of the following solutions:

lReplacement of the affected item

lPartial or full refund, depending on the situation

Refund Processing

lApproved refunds will be issued to the original payment method

lRefund processing time: 5–10 business days after approval

lShipping fees are non-refundable unless the error is on our side

Contact

For return or refund requests, please contact our support team before sending any item back.